From Hardware Supplier to IT Services Provider: IDC nominates Konica Minolta as Major Player of Managed Workflow Services

| 29 January 2016

Konica Minolta Business Solutions (Konica Minolta) has been named as a “Major Player” in Western Europe Managed Workflow Services (MWS) by the global market intelligence organisation IDC. The organisation analysed the capabilities, business strategies and market share of ten hardcopy vendors. Konica Minolta was especially honoured for the growing Enterprise Content Management (ECM) focus within its customer base and channels.

“All businesses must transform to meet the challenges of digitisation. Konica Minolta is both enabling and accelerating this change for our customers, helping them to grow their businesses through effective, productive digital workflows across every aspect of their operations,” explains Philipp Schröder, Manager Office Business Development at Konica Minolta. “We have recognised this dynamic from an early stage and this has driven our own transformation – expanding our ECM offerings to deliver leading-edge business services alongside high-performance hardware.

We are proud that IDC named us as a Major Player with the capabilities and strategic vision to play a leading role in shaping this dynamic market.”IDC noted that Konica Minolta’s expanded ECM focus – most notably through the creation of its Digital Workflow Ecosystem, centring on ECM process automation – was the result of the company’s proactive steps to stay at the forefront of a growing trend among customers seeking to optimise business processes. Delivering on this eco-system vision, Konica Minolta had developed an integrated offering of print hardware and value-added services, with customers supported throughout by a “services-led approach”.

The study, titled “IDC MarketScape: Western Europe Managed Workflow Services 2015 Hardcopy Vendor Assessment”, is IDC’s vendor assessment of the managed workflow services market, looking at hardcopy vendors’ ability to “provide clients with a road map to higher-value workflow automation and optimisation services, and then effectively deliver them”. The study followed IDC’s MarketScape model, which discusses quantitative as well as qualitative characteristics that explain success in this growing market.

The methodology evaluated both the present and future capabilities and strategic focus of hardcopy vendors, looking at alignment with customer needs, go-to market strategy and ability to continually develop future offerings to adapt to market conditions.Describing Konica Minolta’s strengths, IDC noted: “Konica Minolta continues to take a methodical approach to the market, establishing a clear proposition for introducing and developing robust solutions through a combination of internal development, partner and acquisitions. For international engagements, it delivers and manages engagements through its global processes while maintaining its regional agility.”

See Konica Minolta’s ECM solutions at CeBIT 2016
CeBIT visitors will have the opportunity to experience simulated processes in areas such as e-mail management, contract management and the processing of personnel files or invoices. At its stand (hall 3, booth H17), Konica Minolta will be illustrating how ECM systems can be integrated into various types of workflow, ranging from document capturing and digital processing to archival storage.

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