Konica Minolta Workplace Care keeps your business productive at all times

When someone goes to print or scan a document, they don’t want to be faced with a device they can’t use. Whether the toner has run out or a fault has developed, the result is the same: device downtime that leads to lost productivity and user frustration.

We can use our remote services and support capabilities to guide a user or member of your IT team through the resolution process on the spot. And if it turns out that a field engineer’s visit is needed at our customer's site, we can gather information about the issue in advance to make the visit as efficient as possible, and get you back up and running as quickly as we can.
 

Real-time assistance with real-time access

With a wealth of tools and software to hand, we have the right capabilities to solve a wide range of technical issues in real-time, with real-time remote access:

• Remote deployment
• Maintenance
• Monitoring and health check
• Security management
• Remote backup and restore
• Reporting and notifications
• Administration
• Support and guidance
• Remote access to education resources

 

The support you want, the confidence you expect: Our award-winning approach

Konica Minolta was awarded the BLI PaceSetter Award for Serviceability and Support 2020–2021 in Western Europe by Keypoint Intelligence – the second time after 2018 we’ve won this award. It recognises our innovative tools, programs and training that empower our customers to maintain their products and services efficiently and to a high standard, using techniques such as online training and support through remote tools.

What's more, Keypoint Intelligence recognised Konica Minolta's remote visual support tool AIRe Link as an ‘Outstanding Remote Support Tool’ in its BLI Pick and Outstanding Innovation Awards, 2022.