With a wealth of tools and software to hand, we have the right capabilities to solve a wide range of technical issues in real-time, with real-time remote access:
Our tools enable secure remote access to your system, so you can be confident that all your data and all communications between us stay safe and secure. End-to-end encryption protects all the data processed within our remote services and support portfolio, whilst all data is processed in line with GDPR requirements. What's more, Konica Minolta Business Solutions Europe has obtained ISO 27001 certification for its Information Security Management System (ISMS). This standard verifies that we meet the highest level of information security within our organisation.
We back up critical MFP data so that it can be quickly restored in the event of an issue or outage, e.g. through system configuration backup, periodic system configuration restore and data backup.
Yes. When we need to see what you’re seeing from the outside, we use AIRe Link — our browser-based remote support solution. We send an invitation by email or SMS for you to join an AIRe Link session on your smartphone or tablet. You simply click on the link to allow us to use your smart device’s camera to set up a virtual workspace and see what you’re seeing. We can then guide you through issue resolution, helping you get your MFP back up and running as quickly as possible, and avoiding the need to send an engineer.
Konica Minolta was awarded the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Service for the Western European market from Keypoint Intelligence. Based on research, this award recognises Konica Minolta as having the leading remote service offering. In its summary of the award, Keypoint Intelligence highlighted Konica Minolta's "strong vision and innovative offerings that enable companies to solve technical issues remotely with ease, supporting hybrid workforces." Konica Minolta’s easy-to-optimise and comprehensive tools would “ensure devices get the kind of service that is needed for any given issues that arise” and to serve customers “quickly without the need for much administrative work”.
What's more, Keypoint Intelligence recognised Konica Minolta's remote visual support tool AIRe Link as an ‘Outstanding Remote Support Tool’ in its BLI 2022 Software Pick Award season.
When systems or IT go on strike, business is often brought to a standstill. To ensure that downtime is over quickly...
We know that each organisation is unique, which is why every engagement starts with a conversation. We're ready to listen, so contact us today.
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