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Sutherland is a digital leader in transforming business processes, serving millions of clients in 144 countries through its 61 service centres. Opened in 2008 in Sofia, Bulgaria, the company has been helping hundreds of clients in the online commerce, transport, hospitality, insurance, finance, IT, gaming
and telecommunications industries to achieve high efficiency and excellence by combining human resources with accurate real-time analyses, artificial intelligence, cognitive technology and automation for 35 years.
The first joint project of Sutherland and Konica Minolta Bulgaria successfully
digitised the HR processes of the constantly expanding company under the conditions of the Corona pandemic with over 90% of employees working remotely. The deployment of M-Files allows the company to achieve enhanced tracking of all documents related to Sutherland’s more than 2,300 employees in Bulgaria and enables easy and reliable searches within documents archive. Together with the successful integration of the electronic signature of Evrotrust, the solution provided by Konica Minolta and M-Files allows for seamless document updates, storage and searches – fast, easy and secure.
We had a talk with the executive director of Sutherland Bulgaria, Dimitar Galabov, who told us about the company and the challenges, which the solution provided by Konica Minolta Bulgaria and M-Files managed to overcome.
Executive Director, Sutherland Bulgaria
“M-Files is the perfect addition to our Sutherland Anywhere model since it enables each member of the human resources team to access the digital archive anywhere and anytime entirely virtually, in an eco-friendly way.”
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