Based in Bulgaria, ITR Services EOOD, is part of the GEOTECHMIN Group, providing IT installation, configuration and maintenance to 25 organisations, within mining and construction industries for which the GEOTECHMIN Group occupies a leading position. The companies in the group have extensive experience and expertise in the field of exploration, extraction and primary processing of minerals. GEOTECHMIN Group develops successful activity in open pit mining in the Ellatsite mine and enrichment of copperporphyry gold-bearing ores. The companies also work in the areas of real estate management and investment projects, trade, energy and the environment, agriculture and services.
Amongst the critical services that ITR Services EOOD deploys is print optimisation for companies across the group. This includes software and hardware integration as well as technical support and consultation. “GEOTECHMIN is one of the leading business groups in the Bulgarian economy, delivering a significant contribution to the country’s dynamic and sustainable development and the support that ITR Services EOOD provides is critical to that growth,” emphasises Svetoslav Marinov, CEO of ITR Services EOOD. “We provide business process optimisation, designing innovative resource management systems, hardware and software maintenance for IT professionals, and excellent customer care services.”
Because many of the group’s businesses are still paper-based, ITR Services EOOD introduced a document management solution to streamline its clients’ document management processes and ultimately move them away from their reliance on paper. But the solution was not as intuitive as they expect it from a modern content management system. A lack of strict rules when saving and indexing documents meant the employees still manually equalise the properties of some documents. Therefore, they decided to use M-Files from Konica Minolta. With the solution, ITR Services EOOD achieved a level of process optimisation that was not possible before.
Optimising document management processes requires more effort than simply purchasing new software. It requires taking a critical look at an organisation’s operations and minimising the resources required to get things done. Using M-Files has helped us optimise the existing business processes amongst several of our existing clients and has also enabled us to implement and digitalise the document management processes for new clients.
CEO, ITR Services EOOD, Bulgaria
Documents are the lifeblood of the modern business and keeping track of information is only getting more complicated. As new technologies and ways of handling data appear, most companies find themselves under pressure to process, organise, and manage documents adeptly.
The notion of the paperless office has been a subject of discussion for many decades – a desire to reduce wastage, enhance security, generate time savings and reducing costs are many of the known benefits but the reality of achieving this for organisations, both small and big, remains huge. According to Forrester, every 24-hours one billion photocopies are made, with Gartner estimating that the amount of paper in an average-sized company is growing by 25 per cent a year. But, in the wake of Covid-19, document man-agement, notably the reliance on paper, needed to change, in order to support the new working world.
“As a business, we believe a key attribute to our success is striving to be better tomorrow than we are today. Not only are we there to give our clients
reassurance and confidence in their IT infrastructure, but we are continually looking for ways to improve, to benefit our clients. An example of this has been helping them to install digital capabilities across their document management processes,” says Svetoslav Marinov.
Optimising document management processes requires more effort than simply purchasing new software. It requires taking a critical look at an organisation’s operations and minimising the resources required to get things done. By doing this, organisations can gain huge efficiencies which enable them to focus on more mission critical tasks.While many industries have embraced technology over the years, the construction and mining sectors have stayed fairly traditional, remaining heavily reliant on paper. Just walk onto any construction site and you’ll see builders using paper-based architectural drawings and design specifications, or to see paper health and safety manuals. On a daily basis, they can come into contact with all sorts of physical documents, from faxes to reports, to written requests. All of these not only require action, but they also need to be tracked and logged.
“Unfortunately, the realities of managing physical information can be challenging. Things can become easily lost, workflow processes are difficult to track, and document sign off can be a long, laborious affair,” says Svetoslav Marinov. ITR Services EOOD looked to address this challenge across the GEOTECHMIN Group by introducing a document management solution, which would optimise the document management process for clients and ultimately, move them away from their reliance on paper. While the introduction of this system did simplifier some of the document management headaches, there was a belief that more could be done. It was at this point that Konica Minolta (KM) Business Solutions Bulgaria introduced ITR Services EOOD to M-Files.