Without no doubt, repetitive tasks have to be done by someone. Here, RPA technology can take over many of these tasks. RPA can record what a user is doing and mimic this for following tasks. In this way, a robot is able to deliver excellent results with process automation even faster than before on repetitive and non-value-adding tasks while avoiding errors. Essentially, RPA is a smart software-bot that acts according to a defined set of digital workforce instructions.
RPA is applicable in a variety of organisational forms and fields, such as the public sector, transportation, finance, telecommunications and insurance. RPA implementation is particularly useful wherever large amounts of data have to be processed in an analogue fashion.
With insurers, for example, 70 to 80 percent of the tasks required to process insurance claims are repetitive and do not require any human expertise. These include checks as to whether the claim is legitimate with regard to the policy or whether the person submitting the claim is already in the system. RPA is able to take over these automate tasks with an automation platform, meaning that ‘digital’ employees can perform processes like monitoring applications, downloading data, creating reports and issuing invoices. Insurance experts can thereby process claims faster and more precisely, as they only need to focus on the 20 to 30 percent of claims where their expertise is really needed.
Konica Minolta helps you take advantage of RPA deployment for your business. We enable your employees to focus more on creativity and process optimisation.