Lessons learned in small- and medium-sized businesses for ensuring efficient and resilient IT that is able to react quickly to external crises
In early 2020, the unexpected happened: An airborne virus emerged that conquered the world within weeks. It resulted in a widespread pandemic — and on its destructive path, it uprooted established business workflows worldwide. Konica Minolta immediately shifted its operations from working in the office to complete remote working within days — this affected more than 9,000 employees in Europe alone. Businesses around the world were forced to do the same, and some—like Konica Minolta—fared better than others. The pandemic was a stark reminder of how volatile our everyday work reality can be in the wake of external crises and disruptions. They do not have to come in the form of a global crisis, however; local incidents limited to a region, an industry, a single company, or even individuals within a team are in fact far more likely. Such incidents nonetheless also have the potential to cause significant disruptions to large, medium-sized and small businesses alike. With such a multitude of potentially disrupting scenarios, is it even possible to prepare for such events? When it comes to IT, the short answer is: yes, if you have a resilient, secure and flexible IT and a trusted partner that provides quick and swift reaction. Another added benefit: As well as preparing businesses for crises, these measures can also help achieve efficiency gains.
"There are external shocks that you can see coming in advance and that allow for some 'last-minute preparations' — but others strike completely out of the blue", says Olaf Lorenz, Senior General Manager Digital Transformation Division, Konica Minolta Business Solutions Europe: "In either case, when it comes to IT, being generally prepared for potential issues is the best way to secure a more favourable outcome.