How does remote maintenance work?
Benjamin: That varies somewhat from case to case. A Konica Minolta technician connects remotely to the printing system, for example, to make settings or apply a firmware update. Depending on the scenario, he/she can do this flexibly outside of the customer's business hours, for example, or after explicit confirmation from a user at the printing system.
Under certain circumstances, it may not be sufficient for a technician to "look inside the machine", but must see the printing system "from the outside". In such cases, we use our innovative and in-house developed remote support technology, which allows us to immediately see what he or she sees via the user's smartphone or tablet, if necessary. The technician can provide instructions to the user via voice instructions and various pointing and drawing tools on the smartdevice display. Thus, if necessary, the user can fix a problem him- or herself, assist with pre-qualification, or be instructed for operation. This technology has immense advantages over a purely telephone-based conversation, because "a picture is worth a thousand words" - and in our case, it's even a live video.
To summarize: What benefits does Konica Minolta offer with its Remote Services?
Benjamin: The customer will use our printers and multifunctional systems in his daily work as a reliable system for document and information processes – and Konica Minolta takes care of the rest, a carefree package, so to say.
And by the way, together we reduce the burden on the environment with every on-site visit that is saved.