Back-Up Management

Backup management you can trust

Sleep soundly in the knowledge our recovery management systems are working around the clock to back up and safeguard your data


One of the most crucial tasks in IT is to make sure business-critical data is safe and recoverable. Would you know what to do in the event of a data breach? Konica Minolta brings you cost-effective backup for all your data storage and data security needs. Sleep soundly in the knowledge that your recovery management systems are working around the clock to back up and safeguard your business data. In a crisis, you can recover in good time and restore critical or sensitive data.


How can managed backup services save your business?


There are all kinds of reasons your company may need to fall on the safety net of data backup. It's not always hackers, viruses, malicious acts or unforeseen events. It can be human error like the accidental deletion of an important file, folder or file history. 


You’re in safe hands with our ultra-secure managed backup service. We firstly minimise the possibility of data loss and then enable data recovery and continuity of operations in the event of a disaster. The service includes everything from the storage and management of server data, to up-to-date operating systems, software and antivirus on all work stations, as well as a day-to-day help desk.


How much does system downtime cost your business?

Take 5 minutes to find out:

Set Objectives

Recovery Time Objective

How much production time on those servers are you willing to lose?

Recovery Point Objective

How much production time on those servers are you willing to lose?

Recovery Process

How much is on your critical business systems?

Critical systems are the systems essential to your business operations

How often do you currently backup these systems?

The time between each backup

How long does is take to initiate your recovery process?

This is the amount of time that it will take you to prepare the systems for a recovery or restore

Are you recovering data from a local network or the cloud?

This can affect the recovery speed

Downtime Costs

How many employees would be affected if the critical systems failed?

What would be the average wage of the affected employees?

What is the overhead cost per hour of the affected employees?

How much revenue would be lost as a result of the system failure?

Results

The total downtime cost of your business are

(downtime * cost per hr)

0

Not sure what to do next? Learn how to protect your business from costly system downtime in our whitepaper or reach out to our experts for a full IT health check.

Result to PDF Contact me Watch Success Story Download Whitepaper

* Calculations provided are based on your input and assumptions and are an estimate only. Accuracy is not guaranteed. It is intended solely for general information and illustrative purposes.

Did you know that 60% of companies that lose their data will shut down within six months? Protecting your data is synonymous with protecting your business.

Learn how to protect your small business from data loss in our eBook.

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How to protect your business from data loss - what small businesses need to know about back-up and data protection

Supporting your entire IT infrastructure

Supporting your entire IT infrastructure

Konica Minolta underpins your company's IT infrastructure with a full backup service. Our team are experts in data backup and disaster recovery. We look at every aspect of your IT including your devices, hardware, software, data lifecycle management, content management, workflows and customer data protection. Be confident that your organisation is fully compliant with regulations and able to recover swiftly in the event of any data breach. 


Our remotely administrated backup management services give you an extra layer of expertise and backup beyond your premises. With a complete approach, we develop a tailored backup strategy with transparent costs and one point of contact. That backing takes burden off your IT department and gives you peace of mind. 

How does the backup system work? 

How does the backup system work? 

Whether you're a small, medium or large organisation, the backup service can be provided in on-premises, cloud or hybrid versions.

There are a wide range of technical options for your backup – from NetApp to Veeam, SolarWinds and more. The service is scalable, so you only ‘pay as you go’ for your actual needs. This means you get cost-effective 24/7/365 backup which is relevant to your market, size, activities and geographic location.

Back-Up Management

Back-Up Management

Benefits of Konica Minolta full backup management


Low fixed-fee and fully inclusive

Daily surveillance, automated backup and peace of mind 

Ultra-secure 128-bit Advanced Encryption Standard (AES)

Option of 256-bit AES (military grade) or 448-bit Blowfish encryption

Regional data centre options to suit you (Europe, APAC, North America ...)

Quick, reliable access to data with >99.9999% data centre availability

Choice of software eg. IASO Hybrid Cloud backup or equivalent

Completely flexible backup scheduling to suit you

Installation and configuration and follow-up recovery included in fee

Any storage requirements beyond 10 GB charged per additional GB

Success story

Sporrong Eriksson success story logo

A truly digital workplace IT solution that makes remote work seamless and secure, and it more efficient

A truly digital workplace IT solution that makes remote work seamless and secure, and it more efficient

With its 17 experienced and highly skilled employees, Sporrong & Eriksson Revisionsbyrå AB is an auditing firm based in Kalmar, Sweden. Deeply rooted in this southeastern region, the company is proud to provide its more than 600 small and medium-sized business customers with the highest level of professional auditing services – always combined with a personal, individual customer approach. Using the possibilities digitalisation provides in the service of their customers has been a key goal for Sporrong & Eriksson from early on, winning the firm the ‘Future Agency of the Year 2017’ award. Together with Konica Minolta, the company decided to take a new, bold step on the path towards becoming truly digital.



When business is personal, time is money, and security is paramount

Since its foundation in 2000, Sporrong & Eriksson has grown to become Kalmar’s leading accounting firm. It has achieved this by providing its customers with uncompromising pro­fessionalism in its work – and by setting itself apart from its competitors with a highly personal level of service. Being there for – and with – its customers is a key component of the company’s strategy for success. Hence, the firm’s employees spend a significant part of their work outside the office at their customers’ premises, or on the way to them. An IT enabling remote work is therefore not just ‘nice to have’ for Sporrong & Eriksson, but a vital factor for its business model.


For a business whose single product is its employees’ time, the IT solution enabling this has to work seamlessly and be absolutely reliable. At the same time, due to the sensitive and confidential nature of the data they process, this solution needs to ensure the highest levels of data security. Håkan Sporrong, one of the firm’s four owners, explains: “Both our own and our clients’ time is very valuable, so we needed a system that supported how we work. We needed to be agile but at the same time heavily protected.”


Setting up a care-free, reliable and secure IT infrastructure

Having been a dedicated and trusted long-term partner of Sporrong & Eriksson since 2011, Konica Minolta first provided a deep analysis and consultation for finding the best-suited solution to take this next step in its partner’s digitalisation process. The previous on-premises solution did not live up to Sporrong & Eriksson’s expectations anymore. They were look­ing for an IT system that is always up-to-date – from server to workstations – with the highest level of security and 24/7 reliability. At the same time, this solution should relieve internal resources as best as possible from any IT tasks. In the past, Sporrong & Eriksson staff had to manually perform back-ups after working hours. With regard to optimised work processes, when working from outside the office with customer data, Sporrong & Eriksson employees first needed to check out the relevant files from the local system and then afterwards check them back in again. This process made teamwork on these documents highly difficult and cumbersome, particularly from different locations. Last but not least, Sporrong & Eriksson was also looking for a partner to provide external help desk support and new workstation equipment.

To meet these requirements, Konica Minolta identified the im­plementation of its one-stop solution Remote Care Workplace Premium as the perfect fit. At the backend, the servers now run from Konica Minolta’s high-security data centre, ensuring maximum reliability and access from anywhere. Backups are now performed automatically and periodically, minimising the threat of any data loss and relieving the firm’s staff of this ar­duous, repetitive – and non-billable – task. Antivirus protection is also at the highest level and always up-to-date. New laptops were provided for the employees, with Konica Minolta ensur­ing that operating systems and applications always run with the latest versions. Furthermore, this package includes a 24/7 helpdesk with experienced Konica Minolta experts always ready to provide support and quickly resolve any issue that may arise. Ultimately, the goal was for Konica Minolta to take over the role of the firm’s external IT department.


Mastering a challenging environment and starting point

For Sporrong & Eriksson, it was absolutely crucial for its employees to be able to continue their work for their demand­ing customers without interruption despite the migration to the new system. In addition, as an auditing firm, the company works with a number of highly industry-specific applications. Konica Minolta had to ensure that they would integrate seam­lessly into the new IT system and provide all the remote work capabilities required of them.

Konica Minolta’s experts’ high dedication, commitment and expertise were crucial for turning this project into a success. “The service people who ran the implementation were very professional and we felt that they were highly skilled. When­ever there were issues or problems, Konica Minolta handled them quickly and with great respect for the process,” Håkan Sporrong explains. He is highly satisfied with the result and Konica Minolta’s support: “Now, it doesn’t matter if we´re at our office, at home or at the clients. We have the same pos­sibility to access all of the programs, files and applications that we need to do our job. We are very happy with the service that Konica Minolta delivers.”


Continuing together on the path to digital everyday work

Implementing Remote Care Workplace Premium has thereby helped Sporrong & Eriksson make a big leap forward in turning their bold vision for digitalising their business into reality. And it doesn’t stop here: future projects together with Konica Minolta for achieving a truly paperless office and workflows with the customers, for example, are already underway.

Håkan Sporrong
quotation marks

We felt the need to make a digital transformation and for that Konica Minolta was, and is, the perfect partner. The solution they presented to us was exactly what we were looking for: a modern cuttingedge digital solution with a total focus on flexibility and security.

Håkan Sporrong

Firm Owner, Sporrong & Eriksson Revisionsbyrå AB

Sporrong & Eriksson - A truly digital Workplace IT solution

Using the possibilities digitalisation provides in the service of their customers has been a key goal for Sporrong & Eriksson from early on, winning the firm the ‘Future Agency of the Year 2017’ award. Together with Konica Minolta, the company decided to take a new, bold step on the path towards becoming truly digital.

Challenge

Challenge
  • Establishment of a new IT infrastructure that meets the highest security and reliability requirements while enabling remote work with seamless access to a high number of dedicated, specialist auditing applications
  • Unburdening the team of administrative IT tasks and increasing efficiency

Solution

Solution
  • Konica Minolta’s Remote Care Workplace Premium, including workstations, virtual server, antivirus protection and automated backups as well as a remote service desk

Advantages

Advantages
  • State-of-the-art IT infrastructure with data securely stored in Konica Minolta’s high security data centre
  • One-stop IT solution and service with 24/7 support by Konica Minolta
  • Seamless remote work and file access for employees independent of their location

Success story

DuoBad - made by nature logo

DuoBad - Furniture: A comprehensive state-of-the-art it solution for a small business​

DuoBad - Furniture: A comprehensive state-of-the-art it solution for a small business​

IT infrastructure was never in the centre of too much attention in DuoBad’s daily business. This changed, though, when the IT’s age and limitations started to become a constraint. Much of DuoBad’s IT infrastructure, software and support was reaching end-of-life. DuoBad was also seeking to modernise its IT in order keep up with its growing business. ​ Workplace Hub is now at the heart of DuoBad’s IT, integrating and maintaining all systems the company needs. Combined with Konica Minolta as a single point of contact, the company now has an enterprise quality ‘Intelligent Connected Workplace’ at its disposal, while being able to focus its investment in staff and skills needed for the core of their business.



A thriving rural business looking to upgrade its IT


As a small business, DuoBad focusses all of its resources on delivering exceptional products and customer ser­vice. This means, however, that its IT infrastructure was never in the centre of too much attention in the compa­ny’s daily business. This changed, though, when the IT’s age and limitations started to become a constraint. Much of DuoBad’s IT infrastructure and software was reaching end-of-life: support for the existing systems was running out. DuoBad was also seeking to modernise its IT in order keep up with its growing business. Further, it should provide its employees with a modern working environment – a truly digital workplace with easy and secure access to information from wherever and when­ever they needed it. The customer’s Microsoft Office solution was running towards its end-of-life as well and did not reflect those new needs anymore. For its e-mails, DuoBad was using one by its internet service provider and looking for a solution to integrate a mail server into its systems. At the same time, the company was search­ing for a solution that was easy to manage and able ensure protection against data loss with an automated, reliable backup solution in place.


With regard to connectivity, DuoBad struggled with an additional challenge small and medium-sized business outside larger metropolitan areas face in particular: “Our location initially didn’t have a local fibre connection. We therefore were very reliant on having a local IT infra­structure in place,” explains DuoBad CTO Rikard Karls­son. Poor connectivity could otherwise translate to interrupted, unreliable workflows, if significant amounts of data would have to be quickly accessed from clouds systems, for example. “We were relying on a local HP server, running with Microsoft Windows Server. Both hardware and software were approaching end of life, however”, says Karlsson.


With only one team member dedicated to maintaining the IT of the business, having one partner taking over responsibility for the IT and providing a fully functional, holistic solution was key for DuoBad. “We are a small, specialised company and appreciate a strong IT partner with a local service team and shared values,” says DuoBad CEO, Niklas Hult. Having a single point of contact was also important to the company as they wanted responsibilities to be bundled in one place.


A big partner with an all-in-one solution for a specialised business


The company was an existing customer of Konica Minolta, working with bizhub MFP devices for over 14 years. It was a positive relationship that had endured through much of the company’s history. During this time a strong founda­tion of trust and mutual respect had grown. “We have an Account Manager at Konica Minolta that we know and trust. He knows us, too, and understands our business very well”, says Niklas Hult, who also appreciated that Konica Minolta shares his company’s deep commitment to sustainability. “Konica Minolta has done a great job during time we have cooperated in the past. It is impor­tant to have this local knowledge on hand when we need to address our technical challenges.” So, when it came to finding the right partner for the implementation of the new IT solution, DuoBad relied on its existing partner Konica Minolta.


“From a day to day perspective, the technician I work with has a lot of knowledge and I have a lot of trust in him,” explains CTO Rikard Karlsson. “As he’s part of Konica Minolta, I also know that my contact can draw on this wider pool of skills and experience whenever needed and will always get back to me quickly with solutions.”


Konica Minolta was able to provide exactly what DuoBad was searching for: The IT services expert proposed Workplace Hub Advanced as a modern and future-proof all-in-one digital workplace solution that would be an ideal fit for DuoBad’s needs. By integrating the previous­ly separate server, software, and MFP, this Workplace Hub implementation provides DuoBad with a digital workplace solution – from a single trusted supplier, just as DuoBad was aiming for. “If we encounter a challenge or have a question, I instantly know who to call,” Karls­son points out.


Following further consultation with Konica Minolta, DuoBad agreed to proceed with the implementation at the end of 2019. The solution runs a Windows Server 2019 installation to fulfil File/Print/AD server roles. In terms of security and resilience, the solution also includes Konica Minolta Remote Care Antivirus and the Acronis Backup Service. The project started at beginning of 2020 and moved into its final phase within three months.


As DuoBad faced the challenge of not yet having a fibre connection, the hybrid nature of Workplace Hub helped to address this challenge: With a hybrid solution, data that needs to be quickly and reliably accessed locally is stored on-site. At the same time, a connection to the cloud makes external access to information possible, for example from a vendor’s or supplier’s office. This is a quite common scenario for many businesses that do not have broadband connectivity. DuoBad’s situation exemplifies how many SMEs can use a hybrid solution – not forcing them to choose either an on-site or a cloud solution. In DuoBad’s case, the mission critical GARP business system, which incorporates ERP, CRM and ECM functions, remains on premise. The same goes for the company’s file and print functions.


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A refresh of the company’s outdated mail system as well as Microsoft Office solution is delivered as a second phase of the project. The cloud-based Office 365 Busi­ness Premium solution that is rolled out once the fibre connection has been installed at the company premises, providing DuoBad’s team with the modern work tools the team needs in its daily work. It further runs the company’s mail servers, integrating them seamlessly with the other applications in place and replacing the mailboxes at the internet service provider. The migration to Office 365 will also give DuoBad’s employees access to improved remote working and collaborative possibili­ties. “Mobile access is certainly vital, as it is important to be able to work offsite and still use our main systems remotely,” explained Niklas Hult. This capability could also prove transformational. DuoBad is keen to explore new ways of working made possible by modern collabo­ration solutions such as Microsoft Teams.


Recognising the possibilities offered by Workplace Hub, DuoBad expanded the initial scope of the project to also include a remote desktop solution to empower system administrators and to facilitate offsite working. With the installation of fibre, the company is also able implement the Arconis Backup Service: a cloud-based disaster recovery solution – and a very important step for DuoBad. “Thankfully, we did not suffer a catastrophic data loss in our company’s history, yet. However, our design files, our customer, logistics, supplier and stock – all this data is absolutely business critical for us, and we simply cannot afford to lose it in case of a fire, for exam­ple,” explains Karlsson. With the disaster recovery system in place, an automated process will generate a regular backup of this critical information, making quickly accessible, if the original data is lost.


Further, thanks to Konica Minolta’s 24-hour managed IT services, the company now has a dependable solution at its disposal, ensuring smooth operations around the clock. With only one team member responsible for IT at DuoBad, this provides considerable peace of mind and greatly increases the company’s resilience. Similarly, the ability to pay for leading edge services on demand via Workplace Hub allows DuoBad to access Sophos XG Firewall as part of a monthly subscription. This world-class solution has stepped up the company’s security, minimising risks as the company’s sales force connect remotely via VPN. Threats and hidden risks can quickly be identified and neutralised, infected systems are automatically and instantaneously isolated.


Workplace Hub is now at the heart of DuoBad’s IT, integrating and maintaining all systems the company needs. Combined with Konica Minolta as a single point of contact, the company is now has an enterprise quality ‘Intelligent Connected Workplace’ at its disposal, while being able to focus its investment in staff and skills needed for the core of their business. “We are very excited to further explore the full potential of Workplace Hub,” concludes Niklas Hult.


Challenge

Challenge
  • Replacing several IT systems reaching end-of-life:
    • A ML350p server hardware from Hewlett Packard Enterprise running towards end-of-life
    • A Windows Server software from Microsoft running towards end-of-life
    • Microsoft Office client software running towards end-of-life
  • Provide an easy to manage all-in-one system that can grow with DuoBad’s business
  • Provide a cloud-ready infrastructure and Office solution including a replacement the old e-mail server hosted by the internet service provider

Solution

Solution
  • Implementation of Konica Minolta’s Workplace Hub Advanced hybrid IT solution
  • Integration of previously separate server, software, and MFP systems with an all-in-one solution
  • One Windows Server 2019 Standard Edition VPS running the File/Print/AD server roles and other applications
  • Continuous managed IT support
  • Konica Minolta security services including Sophos XG Firewall, delivered via monthly subscription and Konica Minolta Remote Care Antivirus
  • Acronis Backup Service for disaster recovery and securing business critical data
  • A single point of contact for all IT needs

Advantages

Advantages
  • A trusted managed IT services partner providing rapid 24/7 support to ensure continual operations
  • An all-in-one, consolidated IT solution with hardware, infrastructure, software and IT support
  • Single point of contact: One bill, one number to call for support
  • Strong IT foundation for growth with well-designed hardware, user interfaces, dashboards and service support
  • All data is protected and securely stored

Success story

Varri Logo

Norwegian importer and distributor varri outgrew Its existing server and chose a cloud solution from Konica Minolta to guarantee stability and security

Norwegian importer and distributor varri outgrew Its existing server and chose a cloud solution from Konica Minolta to guarantee stability and security

Varri imports and distributes climbing and outdoor equipment, with customers in the sports industry, rescue industry and building industry. The company has a wealth of expertise in climbing and fall protection equipment but its original three employees had to depend on a more restricted source of IT knowledge when the company was founded in 2008. “A friend helped me to set up our own server and I was responsible for operating and maintaining it. It was housed in a toilet and a cupboard at various points”, explains founder and owner Marius Olsen. This solution worked fine for many years. The company’s data backup routine consisted of taking a copy home on an external hard drive at somewhat irregular intervals. However, the setup was not without its challenges, particularly as Olsen alone was responsible for all IT operations. “I remember one day when I had finally taken some time off to do a bit of climbing but I had to go back into work to fix the server because it had stopped working. That time the power supply was the problem; another time it was the CMOS battery.” Olsen explains that a new start-up company can probably get away with more than an established organisation. However, as the company grew and employed more people, supplied more products and worked with more suppliers and customers, there came a point when finding more professional IT solutions became necessary.



Choosing HydraCloud from Konica Minolta


“We had to choose between building on our existing setup, investing in better equipment and perhaps employing an IT consultant to operate it, or we could outsource the work to professionals who could guarantee stability and security. We chose a cloud solution from Konica Minolta called HydraCloud. We’ve now been working with it for seven years”, says Olsen.


The HydraCloud solution allows the company’s order systems, accounting systems and everything else to run on servers located in Konica Minolta’s ISO certified data centres in Norway. Varri employees log into these systems via a remote desktop. Varri no longer operates its own servers, and the only IT equipment left in the cupboard is a firewall and network switches provided by Konica Minolta as part of the cloud agreement.


Olsen is especially pleased that this setup has freed up a lot of his time to focus on the core business instead of on technical IT solutions. “I now have more time to focus on our suppliers, customers and markets, and I sleep well at night knowing that all of our IT equipment works properly at all times,” says Olsen.


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Well-prepared when the company was targeted


Varri has actually experienced first hand how important it is to have a secure setup: It is one of a very large number of companies to be attacked by ransomware in recent years. One Monday morning, the employees discovered that the systems had been hacked. All systems had been locked down and encrypted, and on the printer there was a ransom note from the hackers demanding a hefty amount for unlocking everything again.


“The incident was not too much of a problem for us because a data backup every night is part of the service from Konica Minolta. We were able to roll back to a backup from just a few hours earlier so we were up and running again as normal in just a few hours”, says Olsen.


The incident was a good reminder of how vulnerable Varri was when it was running its own server in a cupboard with an old backup lying around at home on an external hard drive.


“I hardly dare to think about what would have happened if the ransomware attack had happened before we moved to the cloud solution. The backup could have been two weeks old”, he says.

Varri: Outsourcing IT operations to Konica Minolta

The Norwegian company Varri imports and distributes climbing and outdoor equipment and has customers in the sports industry, rescue industry and building industry. The company, which was founded in 2008, has wealth of expertise in climbing and fall protection equipment, but restricted in IT. When the company was founded, a fried of company owner Marius Olsen helped him setting up the server, which was housed in a toilet and a cupboard at various points, and Olsen was subsequently responsible for its operation and maintenance.

Challenge

Challenge
  • With restricted source of IT knowledge company owner alone was responsible for all IT operations: has to set up their own server and was responsible for operating and maintaining it incl. fixing the server on their own when problems arose
  • Data backup had to be done manually: by taking a copy home on an external hard drive at irregular intervals
  • As the company grew a more professional IT solutions became necessary

Solution

Solution
  • HydraCloud solution:
    • Varri’s order systems, accounting systems and everything else run on servers located in Konica Minolta’s ISO certified data centres in Norway
    • Varri employees log into these systems via a remote desktop
    • No longer operation of own server

Advantages

Advantages
  • Company owner has freed up a lot of his time to focus on the core business instead of on technical IT solutions
  • Varri experienced an attack by ransomware in recent years, but the incident was not too much of a problem because an automatic data backup is done every night

Get in touch

Get in touch

Konica Minolta offers a variety of back-up solutions.

Get in touch with one of our experts today to talk about how we can create an extra level of security for your company with round-the-clock remote monitoring and take the pressure off your IT-Team using the world’s latest back-up technology.

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