3 Provide the right technology
In a Konica Minolta survey, almost half of SMBs said that the lack of necessary employee hardware or software was a difficulty associated with home-based working.² Making sure employees have the right hardware to be productive wherever they work has to be a top priority. As well as a laptop, smartphone, tablet or other device they need, they’ll also need suitable mobile data allowances or broadband services at home.
As well as everyday office productivity software, employees will also need chat and videoconferencing services to communicate with each other, and collaboration tools for remote team working. Adopting cloud-based services like Microsoft 365
can simplify access to a wide range of tools from any device and location, for remote and frontline workers alike. To protect your organisation’s data and infrastructure against cybersecurity threats, you’ll also need to implement appropriate security services, and educate remote workers on best-practice processes.
Research shows that servicing and supporting remote working hardware and software is a challenge for 44% of IT decision-makers.³ Outsourcing remote workers’ IT to a third-party specialist can bring peace of mind, enable increased productivity and enhance business continuity.
4 Enable access to information
For 37% of respondents to the same Konica Minolta survey, locating files is an IT challenge associated with working from home.⁴ When it’s hard to find the information they need, employees’ productivity can be negatively affected. Time spent searching for a file can hold up a task or process, or lead to information being unnecessarily duplicated
. Accelerating digitisation — by scanning documents, for example, or rolling out easy-to-use enterprise content management (ECM) solutions — can help to resolve the issue of remote information access. At the same time as making it easier for everyone to find the data and documents they need, digitisation can also help you improve information security by giving you more control over who can access what.