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Konica Minolta is closely monitoring the rapidly evolving coronavirus (COVID-19) situation and updating our business continuity plans accordingly. These plans outline specific ways Konica Minolta will adapt our operations to reflect changing environments in all geographies in which we operate. Our team is committed to serving our customers and partners, and protecting the health and safety of our employees, customers and visitors. We have collected relevant information here and will keep this website updated as the situation evolves.
Langenhagen, Germany, 28 September 2020 UPDATE (28 September 2020) All our European operations have put measures in place that comply with local requirements and standards and put the safety of our employees, customers and partners first. Many of us are still working remotely. Those who work from the office (in our European Headquarters in Langenhagen and in all German offices) find themselves reminded of the standard rules (social distance, hygiene, mouth-nose-cover if distancing cannot be kept, ventilation of rooms,…) through specific posters and videos on monitors. They had to do a short training before returning to the office for the first time after the lockdown. Of course, our field service force is on duty at customers’ premises in compliance with safety measures like mouth-nose-covers and ensuring social distancing. We have given out the guideline that office visits that are not necessary and have no direct customer added value should be avoided. Our employees evaluate whether a meeting or business trip is really necessary and can be carried out virtually instead. Of course, appointments with customers and service visits take place under the appropriate precautions. We respect local travel warnings as part of our duty of care towards our employees. Regarding our offers, Konica Minolta ensures that their customers have the infrastructure to continue their core business processes from anywhere, so their business continues to operate and their employees continue working in a secure environment. More information can be found here: https://www.konicaminolta.eu/eu-en/it-services The Konica Minolta internal Coronavirus taskforce monitors the situation and current developments in Europe and elsewhere closely and is available for questions: Please get in touch with our coronataskforce@konicaminolta.eu.
Langenhagen, Germany, 7 May 2020
UPDATE (6 May 2020) - With this update, previous statuses become invalid: Operations in our production facilities and warehouses in China have resumed to a stabilized output level. Also other Konica Minolta Group Operations and our European warehouses have gone back to regular operations and we will hence be able to fully recover the outstanding demands of our client. Also, our toner plant in France has ramped up production again in the second half of April and is now running three shifts per day and with this is back to normal operation level, too. The toner deliveries from Japan, which were to make up some of the backlog due to the plant closure in France, also arrived in the second half of April so that all customer demands can be met again. Regarding the availability of our services we will be resuming normal operations as of mid-May. We currently have over 2,500 engineers working across 35 countries in Europe. The implemented remote services have provided our clients with fast support access, and now we can also add our personal onsite service wherever needed. Of course, the remote service can also remain as such since most of the Konica Minolta products are designed as IOT devices, platforms or applications that allow remote connectivity. Any occurring incident can be solved remotely without intervention onsite. Only if we need to ensure connectivity or replace hardware, a service employee can visit you. This reflects the current situation. Should anything change in these circumstances, we will inform you at short notice. For specific questions on your situation, please contact your local Konica Minolta Account Manager. Best regards, The Konica Minolta Coronavirus Crisis Taskforce
Langenhagen, Germany, 6 April 2020
The below statement is still valid. Additionally, we want to give another update on the current difficulties in our European-wide supply of toner: Due to a temporary closure of a Konica Minolta toner production facility in France, we cannot any longer guarantee the supply of toner required to operate Konica Minolta printing systems in the coming weeks to the fullest extent. Although the production is expected to resume on 9 April 2020, a little more time may pass before production returns to normal and European delivery is back to the usual level. So far, we have been able to compensate for the supply shortages resulting from the plant closure in France through a bundle of measures , but unfortunately we have to recognise that these measures will not be sufficient and we have reached the limit of our options. Please contact your local Konica Minolta account manager when you have questions about your specific situation. We will keep you informed of the current status on this website.
Langenhagen, Germany, 16 March 2020 Dear valued client, as your trusted business partner, we would like to inform you about the effects of the coronavirus on our production and (service) delivery capabilities. Operations in our production facilities and warehouses in China resume gradually to a stabilized output level aiming to keep up with the backlog that was created due to the closing of these factories and other coronavirus-related effects (e.g. delays through suppliers). Other Konica Minolta Group Operations than China enable us and our European warehouses to meet certain demands of our customers in the foreseeable future. However, we cannot rule out that we will experience delays and shortages (depending on the product and/or service), even though we are working with high pressure to keep the impact on your business operations as small as possible. Operational activities and provided dates may vary and cause disruption in the coming weeks due to Supply & Logistics capacity shortages, upcoming Cargo and Labour restrictions affected by the dynamic development of the Coronavirus. For this, we are reviewing our supply and allocation policy permanently and try to leverage as much as possible on stock throughout the global Konica Minolta organisation. To get a better understanding of your specific order situation, please contact your local Konica Minolta Account Manager – he/she will be able to answer specific questions.
The availability of our services is heavily depending on Konica Minolta’s own field service force. We currently have over 2,500 engineers working across 35 countries in Europe. These engineers ensure the maintenance of products and execution of services. Since our workforce travels from client to client, our service model currently poses a potential risk for our clients as well as our employees. We will therefore implement changes to our services model by applying remote services as much as possible: Since most of the Konica Minolta products are designed as IOT devices, platforms or applications that allow remote connectivity, we will connect your device to Konica Minolta backend systems. Like this, your Konica Minolta products will be enabled to receive remote services. Any occurring incident should be solved remotely without intervention onsite. Only if we need to ensure connectivity or replace hardware, a service employee will visit you.
We encourage all employees (and we are updating them on a regular basis) to monitor their wellbeing and their social environment carefully and to take precautionary measures to minimize risks of infection, e.g. increased hygiene measures, cancellation of participation in larger events, moving meetings to virtual meetings, encourage – where possible – home office. Travel to or from regions at risks has been prohibited. In case of infection of an employee, we work according to the infection protection law and have put measures in place to minimize the risk of infecting others as much as possible (quarantine). In this case – just as much as with other illnesses or during vacation – we can resort to other trained service employees in order to reduce the impact of your business.
We have established a Konica Minolta crisis management team (already some weeks ago) which meets – of course virtually – twice a week, the Konica Minolta coronavirus core team daily. If you have any questions, please contact coronataskforce@konicaminolta.eu Should anything change in these circumstances, we will inform you at short notice. For specific questions on your situation, please contact your local Konica Minolta Account Manager.