+++ UPDATE: Toner Supply Shortages Overcome, Production And Supply Chain Running Smoothly Again +++
Langenhagen, Germany, 7 May 2020
UPDATE (6 May 2020) - With this update, previous statuses become invalid:
Operations in our production facilities and warehouses in China have resumed to a stabilized output level. Also other Konica Minolta Group Operations and our European warehouses have gone back to regular operations and we will hence be able to fully recover the outstanding demands of our client.
Also, our toner plant in France has ramped up production again in the second half of April and is now running three shifts per day and with this is back to normal operation level, too. The toner deliveries from Japan, which were to make up some of the backlog due to the plant closure in France, also arrived in the second half of April so that all customer demands can be met again.
Regarding the availability of our services we will be resuming normal operations as of mid-May. We currently have over 2,500 engineers working across 35 countries in Europe. The implemented remote services have provided our clients with fast support access, and now we can also add our personal onsite service wherever needed.
Of course, the remote service can also remain as such since most of the Konica Minolta products are designed as IOT devices, platforms or applications that allow remote connectivity. Any occurring incident can be solved remotely without intervention onsite. Only if we need to ensure connectivity or replace hardware, a service employee can visit you.
This reflects the current situation. Should anything change in these circumstances, we will inform you at short notice.
For specific questions on your situation, please contact your local Konica Minolta Account Manager.
The Konica Minolta Coronavirus Crisis Taskforce