AIRe Link

Support made simple

Try for free

See. Support. Solve.

 

Reduce response times, minimise unnecessary customer visits and improve first-time fix rates with AIRe Link – a professional browser-based visual remote support tool. Easy to use and ready whenever you are, AIRe Link means providing real-time assistance to your customers across the globe couldn’t be simpler.

In just two clicks, AIRe Link’s visual assistance software shows you what your customer sees, so you can start supporting them with our advanced visual navigation tools in seconds – no app or technical training required.

 

How it works


 

Send link

Remote assistant sends the invitation to an AIRe Link session via e-mail or SMS.

 


 

Open in browser

Customer clicks the link to join the session, without any app installation.

 


 

Start support session

The remote assistant can see what the customer sees and guide them visually.

 

Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 
 

Benefits

Saves time and effort



AIRe Link reduces the need for travel and increases first-time fix rates, so you can solve your customers’ issues quickly and easily.

Better for business



Your teams can be more productive and collaborative with less time spent travelling – good for you and your customers too.

Ensures safety



AIRe Link keeps both employees and customers safe by avoiding unnecessary contact in hazardous industries or at times of health crises.

Improves customer experience



Solving issues remotely makes your team more efficient and effective, so they can provide better support to more of your customers.

Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 
 

Who AIRe Link is for


 

Field Service

AIRe Link enables engineers to provide their expertise to customers without the costs and hassle of travelling.

 


 

Customer Service

Technical support assistants will be able to see first-hand what the customer is seeing, so they can resolve issues quickly and easily.

 


 

Training and Support

Employees can share expertise and support each other, regardless of where they are physically located.

 

Industries

 

Manufacturing Equipment | Telecommunications Services | IT Services | Computer & Electrical Equipment | Banking & Financial Services | Professional Printing

 

Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 
 

Pricing

Basic

Free

  • Client invitation via email
  • Audio/Visual communication
  • Live pointer
  • Realtime drawing
  • Flashlight
  • Session planning
  • Full resolution snapshots
  • Community support

Professional

€360 assistant/year or €40 assistant/month

  • All from Basic
  • Client invitation via SMS
  • Screenshots saving
  • Video recording
  • Screen sharing
  • Data exports
  • Team management and analytics
  • Tracking of usage and benefits
  • Customized client messages
  • Voice-to-Text transcriptions
  • Priority support

Start your free 1 month AIRe Link trial today for instant access to all the Professional features.

 

Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 
 

Customer testimonials

Discover how AIRe Link is helping our clients and their customers:
quotes

AIRe Link is easy to use, user friendly and powerful.

Giovanni Fiorino

Data Analyst, Konica Minolta B.S. Italia Spa

quotes

AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.

David Burian

Head of Service, Bruker

quotes

AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.

Kevin Archer

Technical Product Specialist, Konica Minolta Business Solutions UK Ltd

quotes

Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.

Heiko Garrelts

Head of After Sales, Nerak GmbH Fördertechnik

quotes

With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through...

Francesco Santoli

Co-Founder & Manager, Net Solution Srl.

quotes

AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.

Iván Barquero Majuelos

Technical Support, Konica Minolta Spain

quotes

Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.

Tomáš Valla

Service Manager, VELTEKO s.r.o.

quotes

AIRe Link helped me a lot when checking some defects during kitting procedure.

Andreas Feldkaemper

Services Manager, Konica Minolta Business Solutions Europe GmbH

quotes

Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.

Rytis Grigaravicius

IT Manager, Konica Minolta Baltics

Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 
 

So far and yet so close: AIRe Link usage at Konica Minolta UK

In the summer of 2020, in the midst of the Coronavirus pandemic, Konica Minolta’s priorities were the health and safety of its employees, customers and partners as well as maintaining delivery and support of customer services, despite government lockdown restrictions. It identified ‘Remote Visual Support’ as an emerging technology that would support its strategic shift to a Remote by Default approach for both solution deployment and support. AIRe Link was successfully piloted for different use cases and then adopted as one of its remote support platforms so is now used as standard.

Read our success story

Bruker success story

Bruker Corporation is a global company supplying high-performance scientific instruments and high-value analytical and diagnostic solutions for molecular and materials research, as well as for industrial and applied analysis. The company also has a team of service professionals located in Brno, Czech Republic. From there, it supports many customers in Eastern Europe who have Daltonik instrument devices in use.

Read our success story

Contact us

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