AIRe Link

Support made simple

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See. Support. Solve.


Reduce response times, minimise unnecessary customer visits and improve first-time fix rates with AIRe Link – a professional browser-based visual remote support tool. Easy to use and ready whenever you are, AIRe Link means providing real-time assistance to your customers across the globe couldn’t be simpler.

In just two clicks, AIRe Link’s visual assistance software shows you what your customer sees, so you can start supporting them with our advanced visual navigation tools in seconds – no app or technical training required.


How it works


Send link

Remote assistant sends the invitation to an AIRe Link session via e-mail or SMS.



Open in browser

Customer clicks the link to join the session, without any app installation.



Start support session

The remote assistant can see what the customer sees and guide them visually.


Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 


Saves time and effort

AIRe Link reduces the need for travel and increases first-time fix rates, so you can solve your customers’ issues quickly and easily.

Better for business

Your teams can be more productive and collaborative with less time spent travelling – good for you and your customers too.

Ensures safety

AIRe Link keeps both employees and customers safe by avoiding unnecessary contact in hazardous industries or at times of health crises.

Improves customer experience

Solving issues remotely makes your team more efficient and effective, so they can provide better support to more of your customers.

Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 

AIRe Link acknowledged Outstanding Remote Support Tool

The world’s leading independent provider of testing services and analytical information to the document imaging industry, Keypoint Intelligence says that “Konica Minolta AIRe Link increases the effectiveness of every skilled employee as well as empowering the spread of knowledge across the entire organisation, all while keeping the workflow profitable. It’s still a young tool, but Konica Minolta has shown consistent support, patching and augmenting AIRe Link since its inception last year – it’s already an impressive solution that we expect will only get better.”

Convincing factors:

  • Core strength of reducing downtime in production presses, printers, and MFPs when blockage or other such incidents occur
  • Support and assistance to increasingly decentralised workers
  • Ability to connect new employees with seasoned experts in real-time learning situations, democratising knowledge across an organisation
  • Toolset that empowers remote support operations, allowing employees to collaborate in a manner of ways during remote support sessions

More Information

Who AIRe Link is for


Field Service

AIRe Link enables engineers to provide their expertise to customers without the costs and hassle of travelling.



Customer Service

Technical support assistants will be able to see first-hand what the customer is seeing, so they can resolve issues quickly and easily.



Training and Support

Employees can share expertise and support each other, regardless of where they are physically located.




Manufacturing Equipment | Telecommunications Services | IT Services | Computer & Electrical Equipment | Banking & Financial Services | Professional Printing


Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 

Customer testimonials

Discover how AIRe Link is helping our clients and their customers:

AIRe Link is easy to use, user friendly and powerful.

Giovanni Fiorino

Data Analyst, Konica Minolta B.S. Italia Spa


AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.

David Burian

Head of Service, Bruker


AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.

Kevin Archer

Technical Product Specialist, Konica Minolta Business Solutions UK Ltd


Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.

Heiko Garrelts

Head of After Sales, Nerak GmbH Fördertechnik


With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through...

Francesco Santoli

Co-Founder & Manager, Net Solution Srl.


AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.

Iván Barquero Majuelos

Technical Support, Konica Minolta Spain


Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.

Tomáš Valla

Service Manager, VELTEKO s.r.o.


AIRe Link helped me a lot when checking some defects during kitting procedure.

Andreas Feldkaemper

Services Manager, Konica Minolta Business Solutions Europe GmbH


Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.

Rytis Grigaravicius

IT Manager, Konica Minolta Baltics

Full AIRe Link features free for 30 days. No credit card required. No obligation to buy. 

So far and yet so close: AIRe Link usage at Konica Minolta UK

In the summer of 2020, in the midst of the Coronavirus pandemic, Konica Minolta’s priorities were the health and safety of its employees, customers and partners as well as maintaining delivery and support of customer services, despite government lockdown restrictions. It identified ‘Remote Visual Support’ as an emerging technology that would support its strategic shift to a Remote by Default approach for both solution deployment and support. AIRe Link was successfully piloted for different use cases and then adopted as one of its remote support platforms so is now used as standard.

Read our success story

Bruker success story

Bruker Corporation is a global company supplying high-performance scientific instruments and high-value analytical and diagnostic solutions for molecular and materials research, as well as for industrial and applied analysis. The company also has a team of service professionals located in Brno, Czech Republic. From there, it supports many customers in Eastern Europe who have Daltonik instrument devices in use.

Read our success story

Remote support: tools to help in an emergency

When systems or IT go on strike, business is often brought to a standstill. To ensure that downtime is over quickly...

Further reading

AIRe Link

Contact us

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