Reduce response times, minimise unnecessary customer visits and improve first-time fix rates with AIRe Link – a professional browser-based visual remote support tool. Easy to use and ready whenever you are, AIRe Link means providing real-time assistance to your customers across the globe couldn’t be simpler.
In just two clicks, AIRe Link’s visual assistance software shows you what your customer sees, so you can start supporting them with our advanced visual navigation tools in seconds – no app or technical training required.
Remote assistant sends the invitation to an AIRe Link session via e-mail or SMS.
Customer clicks the link to join the session, without any app installation.
The remote assistant can see what the customer sees and guide them visually.
Full AIRe Link features free for 30 days. No credit card required. No obligation to buy.
The world’s leading independent provider of testing services and analytical information to the document imaging industry, Keypoint Intelligence says that “Konica Minolta AIRe Link increases the effectiveness of every skilled employee as well as empowering the spread of knowledge across the entire organisation, all while keeping the workflow profitable. It’s still a young tool, but Konica Minolta has shown consistent support, patching and augmenting AIRe Link since its inception last year – it’s already an impressive solution that we expect will only get better.”
AIRe Link enables engineers to provide their expertise to customers without the costs and hassle of travelling.
Technical support assistants will be able to see first-hand what the customer is seeing, so they can resolve issues quickly and easily.
Employees can share expertise and support each other, regardless of where they are physically located.
Manufacturing Equipment | Telecommunications Services | IT Services | Computer & Electrical Equipment | Banking & Financial Services | Professional Printing
AIRe Link is easy to use, user friendly and powerful.
Data Analyst, Konica Minolta B.S. Italia Spa
AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.
Head of Service, Bruker
AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.
Technical Product Specialist, Konica Minolta Business Solutions UK Ltd
Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.
Head of After Sales, Nerak GmbH Fördertechnik
With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through...
Co-Founder & Manager, Net Solution Srl.
AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.
Iván Barquero Majuelos
Technical Support, Konica Minolta Spain
Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.
Service Manager, VELTEKO s.r.o.
AIRe Link helped me a lot when checking some defects during kitting procedure.
Services Manager, Konica Minolta Business Solutions Europe GmbH
Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.
IT Manager, Konica Minolta Baltics
In the summer of 2020, in the midst of the Coronavirus pandemic, Konica Minolta’s priorities were the health and safety of its employees, customers and partners as well as maintaining delivery and support of customer services, despite government lockdown restrictions. It identified ‘Remote Visual Support’ as an emerging technology that would support its strategic shift to a Remote by Default approach for both solution deployment and support. AIRe Link was successfully piloted for different use cases and then adopted as one of its remote support platforms so is now used as standard.
Bruker Corporation is a global company supplying high-performance scientific instruments and high-value analytical and diagnostic solutions for molecular and materials research, as well as for industrial and applied analysis. The company also has a team of service professionals located in Brno, Czech Republic. From there, it supports many customers in Eastern Europe who have Daltonik instrument devices in use.
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