Learn how easy it is to initiate a remote session using AIRe Link. The process is seamless, ensuring a hassle-free experience from both sides.
The remote assistant sends an email or SMS invitation for joining an AIRe Link session.
Customers simply click the invitation link to join the session, without any app installation.
The remote assistant can see what the customer sees so can guide them visually.
Meet AIRe Link – The specialized tool for service technicians. Developed by Konica Minolta based on years of experience with our European team of 4,000+ technicians. We’ve assisted hundreds of thousands of customers even in the form of real-time remote visual support. With AIRe Link, you can enhance your remote visual support experience beyond common communication platform limitations.
Connect smart glasses RealWear and keep your hands free
Help junior technicians learn how to deal with difficult problems
Instantly initiate remote assistance without downloading any app
Find out what the problem is in advance – even before you send out the technicians
Solve up to 80% of common issues remotely
With AIRe Link, you have access to real-time data to make more informed decisions. The dashboard offers you insights like call statistics, resolved cases, and much more.
Don’t let your knowledge retire with your technicians. Use AIRe Link to record and save client communications for a valuable database of training material perfect for your junior technicians.
Successful approaches demand professional tools. Common communication platforms lack the features needed for remote assistance. But with AIRe Link, you gain access to our remote toolbox features. What more, AIRe Link is even compatible with RealWear smart glasses, enabling hands-free work.
With AIRe Link you can shorten the resolution period, assist customers in real time, and provide remote maintenance beyond the standard. Turn AIRe Link into your sales opportunity, offer extra paid services or raise your service costs in-line with the value you provide.
AIRe Link is easy to use, user friendly and powerful.
Giovanni Fiorino
Data Analyst, Konica Minolta B.S. Italia Spa
AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.
David Burian
Head of Service, Bruker
AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.
Kevin Archer
Technical Product Specialist, Konica Minolta Business Solutions UK Ltd
Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.
Heiko Garrelts
Head of After Sales, Nerak GmbH Fördertechnik
With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through...
Francesco Santoli
Co-Founder & Manager, Net Solution Srl.
AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.
Iván Barquero Majuelos
Technical Support, Konica Minolta Spain
Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.
Tomáš Valla
Service Manager, VELTEKO s.r.o.
AIRe Link helped me a lot when checking some defects during kitting procedure.
Andreas Feldkaemper
Services Manager, Konica Minolta Business Solutions Europe GmbH
Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.
Rytis Grigaravicius
IT Manager, Konica Minolta Baltics
We are proud that AIRe Link has been awarded by Keypoint Intelligence the prestigious Buyers Lab (BLI) 2022 Pick Award for being an excellent tool for long-distance visual support.
With this award Keypoint Intelligence acknowledges that:
In the summer of 2020, in the midst of the Coronavirus pandemic, Konica Minolta’s priorities were the health and safety of its employees, customers and partners as well as maintaining delivery and support of customer services, despite government lockdown restrictions. It identified ‘Remote Visual Support’ as an emerging technology that would support its strategic shift to a Remote by Default approach for both solution deployment and support. AIRe Link was successfully piloted for different use cases and then adopted as one of its remote support platforms so is now used as standard.
Bruker Corporation is a global company supplying high-performance scientific instruments and high-value analytical and diagnostic solutions for molecular and materials research, as well as for industrial and applied analysis. The company also has a team of service professionals located in Brno, Czech Republic. From there, it supports many customers in Eastern Europe who have Daltonik instrument devices in use.
When systems or IT go on strike, business is often brought to a standstill. To ensure that downtime is over quickly...
For more information or a demo
Note - your current cookie settings will exclude you from receiving promotional updates via email! To allow those updates, update your cookie settings