Remote visual support: Connect, see, and solve

See what your customers see with AIRe Link. Experience their perspective, deliver effective remote services while reducing costs associated with on-site visits.

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How it works?


Learn how easy it is to initiate a remote session using AIRe Link. The process is seamless, ensuring a hassle-free experience from both sides.


Send out session invitation link

The remote assistant sends an email or SMS invitation for joining an AIRe Link session.


Establish the connection

Customers simply click the invitation link to join the session, without any app installation.

Start real-time visual support

The remote assistant can see what the customer sees so can guide them visually.

Developed for fast and high-quality service

Meet AIRe Link – The specialized tool for service technicians. Developed by Konica Minolta based on years of experience with our European team of 4,000+ technicians. We’ve assisted hundreds of thousands of customers even in the form of real-time remote visual support. With AIRe Link, you can enhance your remote visual support experience beyond common communication platform limitations.


With AIRe Link you can

Connect smart glasses RealWear and keep your hands free

Help junior technicians learn how to deal with difficult problems

Instantly initiate remote assistance without downloading any app

Find out what the problem is in advance – even before you send out the technicians

Solve up to 80% of common issues remotely


Stay efficient with valuable insights

With AIRe Link, you have access to real-time data to make more informed decisions. The dashboard offers you insights like call statistics, resolved cases, and much more.

Protect your team’s know-how

Don’t let your knowledge retire with your technicians. Use AIRe Link to record and save client communications for a valuable database of training material perfect for your junior technicians.

Choose a professional tool for your success

Successful approaches demand professional tools. Common communication platforms lack the features needed for remote assistance. But with AIRe Link, you gain access to our remote toolbox features. What more, AIRe Link is even compatible with RealWear smart glasses, enabling hands-free work.

Charge more for advanced services

With AIRe Link you can shorten the resolution period, assist customers in real time, and provide remote maintenance beyond the standard. Turn AIRe Link into your sales opportunity, offer extra paid services or raise your service costs in-line with the value you provide.

Customer testimonials

Discover how AIRe Link is helping our clients and their customers:

AIRe Link is easy to use, user friendly and powerful.

Giovanni Fiorino

Data Analyst, Konica Minolta B.S. Italia Spa


AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.

David Burian

Head of Service, Bruker


AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.

Kevin Archer

Technical Product Specialist, Konica Minolta Business Solutions UK Ltd


Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.

Heiko Garrelts

Head of After Sales, Nerak GmbH Fördertechnik


With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through...

Francesco Santoli

Co-Founder & Manager, Net Solution Srl.


AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.

Iván Barquero Majuelos

Technical Support, Konica Minolta Spain


Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.

Tomáš Valla

Service Manager, VELTEKO s.r.o.


AIRe Link helped me a lot when checking some defects during kitting procedure.

Andreas Feldkaemper

Services Manager, Konica Minolta Business Solutions Europe GmbH


Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.

Rytis Grigaravicius

IT Manager, Konica Minolta Baltics

AIRe Link – an innovation, which collects awards

We are proud that AIRe Link has been awarded by Keypoint Intelligence the prestigious Buyers Lab (BLI) 2022 Pick Award for being an excellent tool for long-distance visual support.

With this award Keypoint Intelligence acknowledges that:

  • AIRe Link allows the spread of information through out the whole organization.
  • Reduces downtime of production presses, printers, and multifunctional devices.
  • Is a useful helper for decentralized workers.
  • Helps preserve and pass on the knowledge of experienced service technicians to new employees.
  • Allows you to carrying out of a variety of operations remotely, meaning that employees can cooperate in many different ways.

So far and yet so close: AIRe Link usage at Konica Minolta UK

In the summer of 2020, in the midst of the Coronavirus pandemic, Konica Minolta’s priorities were the health and safety of its employees, customers and partners as well as maintaining delivery and support of customer services, despite government lockdown restrictions. It identified ‘Remote Visual Support’ as an emerging technology that would support its strategic shift to a Remote by Default approach for both solution deployment and support. AIRe Link was successfully piloted for different use cases and then adopted as one of its remote support platforms so is now used as standard.

Read our success story

Bruker success story

Bruker Corporation is a global company supplying high-performance scientific instruments and high-value analytical and diagnostic solutions for molecular and materials research, as well as for industrial and applied analysis. The company also has a team of service professionals located in Brno, Czech Republic. From there, it supports many customers in Eastern Europe who have Daltonik instrument devices in use.

Read our success story

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Further reading

AIRe Link

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